The deal between you and Cipta

Who we are

Cipta is operated by Hermann Nike, a sole proprietor based in Texas, United States. The service is currently available in the Dallas-Fort Worth region as part of a pilot program. Questions about these terms? Reach us at support@getcipta.com.

What Cipta does

The restaurant places a Cipta QR code where diners can find it: on a table tent, a sticker on the to-go bag, the printed receipt, or by the register. A diner scans the code and takes a photo of their receipt. Cipta uses AI to read the receipt and build a list of the items they ordered, and the diner rates each one. The restaurant operator sees that feedback privately in their dashboard. Cipta does not integrate with your point-of-sale system and does not process any payments between diners and restaurants. We provide the feedback platform; we are not a party to any transaction at the restaurant.

Operator accounts

• You must be at least 18 and authorized to act for the restaurant you register. You are responsible for the accuracy of the menu and business details you enter.
• You are responsible for keeping your login secure and for everything that happens under your account. Tell us promptly if you suspect unauthorized access.
• One account represents one business. If you manage multiple locations, each location is covered under your plan as described below.

Plans, billing, and cancellation

• Pilot. During the Dallas-Fort Worth pilot, Cipta may be offered free of charge or at a reduced rate. No card is required to start a pilot account. We will give you clear notice before any pilot account begins paid billing.
• Paid plans. Standard pricing is $99 per month for a single location, and $79 per location per month for groups of 2 to 9 locations. Prices are in US dollars and may change with notice.
• Renewal. Paid subscriptions renew automatically each month until you cancel. You can cancel at any time, and your access continues through the end of the period you already paid for.
• Refunds. Monthly fees already charged are generally non-refundable, except where required by law. If something goes wrong on our end, contact us and we will make it right.

Acceptable use

When you use Cipta, you agree not to:

• Break the law or use Cipta to harm, harass, or defraud anyone.
• Submit fake, automated, or incentivized ratings, or otherwise manipulate the feedback (for example, rating your own restaurant or paying for reviews).
• Scrape, copy, resell, or reverse-engineer the platform, or try to access data that is not yours.
• Upload anything that is unlawful, infringing, or contains malware.
• Interfere with the service, probe its security, or place an unreasonable load on it.

Content and ratings

• Your business content. The menu, restaurant details, and replies you enter remain yours. You grant Cipta the permission needed to host and display that content so the service can work.
• Diner ratings. Ratings and comments left by diners are shown privately to the restaurant operator by default. A review becomes public only if the diner explicitly chooses to share it.
• Aggregated insights. Cipta may use ratings in aggregated and anonymized form to operate, improve, and benchmark the service. We do not sell your individual feedback. How we handle personal data is described in our Privacy Policy.

Text messages (SMS)

Some features send text messages: low-rating alerts to operators who turn them on, and manager follow-ups to diners who request them. By enabling those features or sharing a phone number, you consent to receive the related messages. Message frequency varies, and message and data rates may apply. Reply STOP to opt out at any time. Full detail is in our Privacy Policy.

Our intellectual property

The Cipta name, logo, software, dashboard, and design are ours. These terms do not give you any right to use them beyond what is needed to use the service normally. We may use a restaurant's name to identify it within the product and, with permission, as a reference.

The service is provided as is

Cipta is offered on an as-is and as-available basis. During the pilot in particular, features may change, break, or be removed. We do not promise uninterrupted service or that the feedback will be error-free. To the fullest extent the law allows, we disclaim implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

Limits on liability

To the fullest extent the law allows, Cipta is not liable for indirect, incidental, or consequential damages, including lost profits or lost business, arising from your use of the service. Our total liability for any claim is limited to the amount you paid us in the three months before the claim, or one hundred US dollars if you paid nothing. Some jurisdictions do not allow these limits, so parts of this section may not apply to you.

Ending the agreement

You can stop using Cipta and close your account at any time. We can suspend or end an account that violates these terms, that we are required to act on by law, or if we discontinue the service. When an account closes, we handle the data as described in our Privacy Policy.

Changes to these terms

When we materially change these terms, we update this page and bump the effective date at the top. Operators are notified by email. Continuing to use Cipta after a change means you accept the updated terms.

Governing law

These terms are governed by the laws of the State of Texas, United States, without regard to its conflict-of-laws rules. Any dispute will be handled in the state or federal courts located in Texas, unless the law gives you a right to bring it elsewhere.

Contact

Questions about these terms: support@getcipta.com. We aim to respond within 14 days.